Customer Testimonials

The service here is ALWAYS great. I have been a customer for over 20 years and I cannot recommend a better dealer and service department. Even when I moved out of the area for several years, I still called them for advice and they were wonderful. Highly recommend this team and dealership.

Tyler is very knowledgeable, friendly and easy to work with. Highly recommended to any family and friends

The knowledgeable staff worked diligently to find the exact vehicle we were seeking in a timely manner. Logan is extremely well versed in the audi line, and had us try different models to fine tune our choice.

Tyler and Jackson are always great to work with! They consistently have gone above and beyond to make sure my experience has been worth it every time. I would highly recommend working with either of them during your vehicle maintenance needs.

Great experience overall with Tyler in service. I have had issues on 2 VWs I own and Tyler has helped greatly

Jackson was great to work with and made the process easy. He went above and beyond for me, taking videos of multiple cars to show me the differences between them before coming in. Would absolutely work with them again.

Tyler was very friendly and approachable. The lobby where I stayed while I was waiting for my car to get fixed was clean and comfortable. I waited a-little longer than they told me but other than that no complaints.

Loved working with the great staff at VW to get me in my brand new VW Jetta! Highly recommend!

Great service, and Jackson stayed in touch until the time was right for us. No hassles, and they all made the process easy!

They always do such a wonderful job in the service department It's a pleasure coming to Volkswagen

Nate was so kind and helpful. You all put so much work into getting me this car. I appreciate it more than you know. Thank you so much

Our experience was great from the beginning to the end. Very professional team, experienced and very helpful. Our sales representative, Logan followed up with us multiple times afterwards to make sure if we had any questions he was there to help. I highly recommend Logan Neid, he was amazing.

Very fast and great attention to detail! Everyone was very nice and willing to help out in any way they could!

I found the entire car buying experience very streamline and easy. My dealer hunter was great throughout the whole process of buying my first car. He did a great job of laying out all the options and helped me find the one that worked best for my budget.

Tyler is the best. He is a great asset to your organization. Always willing to help

Hunter is an excellent salesman who helped me attain my dream car and worked with me throughout every step of the process.

Jackson bent over backwards to accommodate my work schedule while I was car shopping. We test drove vehicles every night for the better part of a week to find the right one

Everything went well…no issues and advised items requiring attention next service. Nice folks to deal with

Tyler was 5 stars, fixing minor things that where not done when the vehicle was prepped for us at time of pickup when we purchased it.

Volkswagen of Eau Claire was wonderful. I was impressed by how nice and clean the building was. Nathan and Drew were friendly and efficient. I feel like Drew went above and beyond to get me the car I wanted. They didn't have exactly what I wanted on the lot so he found it and within 2 days I was signing papers and driving it off the lot. Nathan worked hard trying to give me all the information I needed but all so not waste my time. With Volkswagen there is so much information needed and he spent the time explaining ...

Friendly, accommodating, customer centered; salesperson was kind, knowledgeable, and personable. Appreciated service to our home - this made the difference.

Wonderful Dealer. Excellent customer care. Great car buying experience. I would use them again and recommend to anyone.

Very helpful and very friendly. Gave us a loaner car even though we never told him in advance that we would need one. Thank you again.

Kind, patient, explained everything perfectly regarding my purchase & vehicle setup. I would highly recommend them.

Jackson Bush was amazing!!! He's personable, trustworthy, reliable, professional and communicates extremely well via text and over the phone. From beginning to end my entire experience with him was awesome. I strongly recommend Jackson to anyone looking to purchase a vehicle from Eau Claire!!!

Logan was amazing very respectful, knowledgeable, and personable. I’ve had my vehicle for 3 days and have already recommended everyone to him !! Definitely needs a raise !!!

The test drive was very informative. When I purchased the vehicle, I knew of the features and how to use them right away. Jackson was very knowledgeable.

Amazing experience. Worked with me on my trade. Showed me all the car features even though he was supposed to be clocked out and gone already. Stayed late to make sure I was comfortable with my vehicle.

I recently had the pleasure of visiting the Volkswagen dealership in Eau Claire, and I couldn’t be happier with the experience! From the moment I walked in, the staff was welcoming, professional, and eager to assist. They took the time to understand my needs and provided clear, honest information about the vehicles I was interested in. The team went above and beyond to ensure I found the perfect car, and the buying process was smooth and stress-free. The dealership itself is clean, organized, and well-stocked, making it easy to explore all the options. It’s clear that customer satisfaction ...

Tyler is such a personable and approachable service manager. He looked up an issue that he wasn’t sure about and got back to me before I left from my visit.He answered my questions thoroughly and it was a pleasant and comprehensive interaction. I hope he is there the next time I’m in! This is a valuable employee… Worth not losing him!

My experience was excellent. Everyone was very friendly and extremely helpful walking me through my first lease. Thank You again!

Hunter was a very diligent salesperson. He kept us informed of the progress of our GTI arrival. He has outstanding people skills. He knew the GTI information to the T. Just a refreshing young man to work with.

Perfect delivery in every respect. Car was prepped perfectly. No wait for paperwork to be prepared. The deal was exactly as originally presented.

Logan was WONDERFUL!!! He provided informative and thoughtful advice during our ‘consideration phase’ of a new vehicle!! Would highly recommend to friends and family. VERY happy with the shopping experience and LOVE our beautiful new VW Cross Sport!

Positive experience all the way around. Work was done efficiently, communication was thorough, and estimated price was on point.

Jackson was great and wish him the best. I thank Drew also for everything and for making this one of the best excperiences.

Visits haven’t always been perfect, but this visit was good. They were very understanding with my work schedule, and the car appears to be running perfectly now. Generally the atmosphere this service / dealer projects is really pleasant, keep up the good work!

Very straightforward. Hunter and James were both super friendly, but not fake. They showed me how they came to the dollar amounts. I had absolutely no buyers remorse! A very positive experience.

Always great service! Love the personal touch of the note from the tech that worked on my car.

Volkswagen Audi of eau Claire has been a very convenient and reliable place to take my vehicle.

Tyler was so professional and courteous and patient in helping me navigate the issue I was having with our Audi. He explained in detail ( and with a video) how they worked at allaying my concerns. The time and effort was invaluable.

They make working with all aspects of buying and taking care of my vehicle quite easy.

Salesman was friendly and easy to work with show room nice a good place to go

Great service as usual - Love having my car washed following the service call. It was spotless!

Wonderful experience to partnership with Jackson and the team at Volkswagen Audi of Eau Claire. The people here truly care about their customers as well as the entire community. I cannot speak highly enough of my experience purchasing a vehicle here. They were professional, communicative, and truly listened to all concerns!

Great experience every time I bring my car in. Very concise service and explanation of the work being done and always very friendly and helpful. Thank you!

The dealership is very friendly and knowledgeable! We are pleased with the service!Tyler was nice to work with!

Outstanding customer service. They know me by name and go above and beyond to take care of us as customers.

Tyler was very helpful and answered all my questions. Fast service and new what was wrong.

Very easy to work with. Logan and James were great! Both were personable and able to answer our questions.

Logan did a great job explaining the Atlas and offering up comparisons as I was shopping other vehicles.

My service appointment was fine. I am currently waiting to see if the recall fix worked or not.

All was good except they neglected to reset my Oil change computer reading that I had called to add to the list of things to do.

Very professional, knowledgeable, courteous, confident, and promoted his employer. We were very satisfied and pleased.

Very knowledgeable, professional, patient, courtesy, and cordial. This young man is top-notch! Also a huge kudos to Drew! He is a huge asset to your company as well!

Working with thease guys was great. I found what I was looking for and the paper work went through quickly.

Our experience was as good as it could have possibly been. Nathan was very thorough and took his time to make sure the vehicle was the right fit for US instead of the right fit for him to get to a monthly quota.

Good customer service service explained what the issue was & what the cause could be why I had vehicle in

I purchased a 2020 Chevy and it was a mostly positive experience. Sales staff were very nice, price was fair, and overall the only pressure I felt at any time was when I was being sold all the extras: warranty, etc. However, their pre-sale inspection does not cover "maintenance" issues. For me, this meant that after I purchased the car I had to also pay for the following: - floor mats (unexpectedly the car did not come with any floor mats) - extra key fob (only came with one) - cabin and engine air filters - transmission fluid drain ...

Everyone that I worked with at Volkswagen of Eau Claire were friendly and easy to work with. They got me in for service and updated me throughout the whole process!

The Jeep was just as advertised and the staff treated us like we expected. I came from Wausau, but would do it again.

Logan Neid was very professional. His demeanor and expertise on buying the new car we purchased put us at ease. We really appreciated Logan driving the 2021 Hyundai Tucson Sport to our Hastings, MN home from Eau Claire, WI! We trusted the process of seeing the car for the first time. Logan also drove our trade in car back to his dealership. Thank you, Marian and Ken Hausladen

Tyler's customer service and attention to detail is outstanding. I appreciate the quality of work done on my vehicle every time I bring it in for service.

Great service, again. I have many years with them for VW purchases, general maintenance, and two car body repairs. Trusted full dealership in Eau Claire.

Extremely kind and courteous service and sales employees! Very comfortable environment. I hope to have a relationship with them for many years to come.

Good quality work, they handled everything from start to finish. Would recommend to any person

They provided excellent, professional service and good follow-up for the warranty work on my pickup.

Very professional and accommodating. The video explained my service problem and everyone worked together to resolve the issue.

Thank you, Tyler and Jon, for exceptional service coordination! Thank you, Logan and Nathan, for important insights into the next generation of Audi vehicles! Thanks to an excellent technical team, experts in complex Audi technology! Andrew

Sales representative and customer service very helpful and easy to talk to. Easy to understand and good attitude.

The team was 5 star service during purchasing. They were able to obtain me a pre-approval before arrival, were flexible with test driving schedule and were a pleasure to work with during closing. They then delivered the car to me as promised. I was, however, disappointed that they didn't point out the chipped windshield that were patched I overlooked at test driving. I feel like the discussion to have the windshield replaced should have been discussed whether it was at their cost or mine before it left the lot. Overall, detailing & general maintenance was less than subpar before delivery (...

Great job. Stuck with a difficult electrical problem and eventually solved it. John was great to work with.

Great experience all around!!! Logan was Awesome!!!! I do though feel I got talked/a little pressured into the service maintenance plan from financing rep that added an additional amount to my lease payment.

Everyone was super helpful and friendly. One of the sales people even came & explained about filters that needed replacing ( the service advisor was busy with another customer). They didn’t want me to wait any longer than necessary.

Excellent service start to finish. Will definitely be going back in the future for our next vehicle.

Good experience, they fixed my window problem and did an oil change. No complaints. Thank you

Everyone was nice. Also the lady was very nice and stayed late to check out after I got done with work.

As always the Crew here is professional, knowledgeable, and easy to work with. From parts to sales to service group of great people that work here highly recommend.

Great service and great location! Tyler was very informational. I appreciated the email and text messages updates.

They did a great job at diagnosing my vehicle. They were also very informative. I appreciated the loaner vehicle that was as nice as my vehicle that I brought in. Thanks guys!!!!

It is always a pleasant experience at VW in Eau Claire . They are very accommodating to busy lifestyles.

The work on my pickup was performed in a timely fashion, with good follow-up. No complaints on my part.

Nathan and Jackson were responsive to my wants as I traded my Tiguan. The process was very easy.

I always feel confident in the service I ( and my car) receive !:) I love the maintenance videos and any questions I have are always answered! Also love the new black walls in waiting area! 😁

I always appreciate Jon Whitman's friendliness & attentiveness to any concerns I might be having regarding our 2016 Passat! Good guy!! Also, I'm grateful to Mary, the tech, for her very diligent labor servicing our Passat! Finally, I always enjoy the peace & quiet over coffee in waiting room!!

Nanthan did an excellent job of taking care of us and explaining everything about the car.

Hunter was flexible with connecting and a pleasure to work with. Vehicle was ready for me when I arrived to test drive and they were able to answer all my questions quickly and efficiently.

Our salesman did a great job. Even though they were working short, he never made us feel like we weren't his main priority. He answered all our questions, explained all the car features, and took the time to help my wife set up the dashboard. We haven't bought a new car in quite a few years, it was a great experience.

As always, a great experience with Audi service. Staff is friendly and knowledgeable. I asked for and received a nice loaner vehicle, a clean nearly new Q5. Excellent feedback from Mary the technician. I love the video report.from the tech.

Service was fast and performed correctly. Waiting area was clean, quiet and comfortable. No complaints.

everything went well as to what I ask to be completed...and done quicker than expected

Timely service began and ended as promised. Explanations clear and concise. Detailing was an added bonus