Customer Testimonials
As always, our experience at VW was great. Hunter was very good to deal with.
Everyone was wonderful! I would recommend their service to my friends. Tyler was both very knowledgeable and courteous.
Tyler was incredibly knowledgeable and helpful!! I needed a warranty repair and an oil change and he kept me informed of their progress the whole time, and got me on my way in good time so I could get to work! He also informed me about some maintenance that I need to do to avoid future problems! I will definitely be back for more services! 🙂
Overall was very knowledgeable of overall automotive functions. Went the extra mile to get my business.
Jackson was great to work with. He kept us informed with both new and used cars.
Great customer service, answered my questions, definitely will bring my car back for servicing when needed.
Bought my car at the end of may check engine light is on, and they will not work with me very upsetting
Great dealership, Tyler was good to work with (per my wife, Jennifer). However, the main reason we brought it in (the headlight cornering error light) to a VW service location was not fixed and immediately came on again after we left the dealership. We were sent a video that the warning light was not coming on, but within 2 blocks of the dealership the light came back on. IF you can take care of this at no charge, we'd be happy to rate the service as a 5.
Thorough, convenient and timely service by competent staff. They doo a great j on ever time I go there.
Amazing dealership, I’ve never been disappointed when leaving. They’re extremely trustworthy and I can’t always count on my car being well taken care of.
The whole team of sales and managers are completely new to me. I hope they will be stable.
Outstanding staff. Very easy process and up front information. The help was professional and ever present. I really appreciate this car-dealership and I will be back. In fact we liked it so much we bought 2 cars from them in 2 days.
Got there at 9am but didn't leave until 11:30 am for just an oil change and a tire rotation. Scheduling clearly needs some work.
Great variety of used and new vehicles. Clean and safe environment. Professional, friendly, honest and helpful staff.
It was a very smooth experience and helpful in helping choose what vehicle could and couldn’t do.
What amazing customer service, Tyler Haas got me in and out quickly and even had my beloved SQ5 washed and vacuumed! John Crosbie sent me a detailed video of the what he did and how everything measured out, from brakes to fluids, a very nice touch!! Thank you Audi/Volkswagen of Eau Claire for the great service!!
Excellent customer service. Nathan was great to work with, and we would definitely recommend him!
I thoroughly enjoyed my car buying experience. Tyler had prepped Hunter and Drew on my goals for the purchase and they both made the process very smooth.
Very friendly and upfront about vehicle condition. Would highly recommend to anyone who wants to know about their service.
Excellent service! Was kept informed throughout entire process! Wait time was minimal! Will use service in the future!
Jon, my service guy is great but having to wait over 30 days for a repair is ridiculous. On top of that, having hail damage while the car was in your care is unacceptable. I’m very dissatisfied. .
Well you am very disappointed with the place- I bought a nice vehicle and the salesman new my issue I had the day before, everything went good, got it home not even 24 hours later my check engine light is on! Figured out what it was made contact with them and of course they won’t fix the issue, nor did they disclose anything about the transmission! I am very un happy with Volkswagen! Very disappointed
I loved my experience working with Hunter and VW of Eau Claire. It was an excellent experience and I will definitely recommend to friends and family. I’m loving my new Tiguan!
Hunter was wonderful to work with and made the process easy! Thank you to the team!!
Always friendly and easy to work with. Timely results. Great service offered where they transport you home and pick you up when work is done.
Amazing customer service! Thanks Hunter for making this process painless. I traveled 2000 miles to pick up my vehicle and it was worth it.
It was a great experience working with them on purchasing my vehicle. I would definitely recommend.
Excellent and dependable service. They finished quickly and also washed the car. Thank you so much
Excellent customer service and finished very quickly! They also were able to get everything covered under an extended warranty and a recall.
Hunter was awesome!!! This was a fast transaction & it was done from a distance. I found the Atlas on line, Hunter was knowledgeable, quick to communicate but not pushy! Hunter ROCKS!!!
Dependable and timely service is always provided when my Audi Q7 needs maintenance. Michelle is an excellent manager with exceptional follow up on all issues.
Sales team was professional and helpful. Easy experience. I would not hesitate to return for future vehicle purchases and I would recommend to others.
Very quick warranty fix parts in stock car back same day , car is perfect again
Clean,environment , efficient, knowledgeable and helpful staff. Do not like the way this survey forces respnses
The Service person was very accommodating and the actual service was done faster than quoted.
Best service experience ever! Hats off to the team at One Automotive for their professional and friendly approach to customer service. Will return in the future and will gladly recommend them.
Awesome experience from beginning to end. Service advisor had noticed I had selected the wrong service when booking. Still got the service taken care of & recall completed before the time I relayed I needed the vehicle back by despite the correct service requiring a lot more work. The new website to track and book the shuttle made getting to and from work a great experience.
They were very accommodating and working with Brooklynn was great, she went above and beyond to help me out!
Had some warranty body work done. The work was done quickly and looked very good when finished.
Hunter was very professional and proficient. This was one of our easiest buying experiences, very happy with the speed of the transaction and Hunter’s knowledge of the vehicle.
Good work x x x x x x x x x x x x x
The process was simple comfortable with no feeling of pressure. There was no hard sell, just a real interest in getting me into the vehicle I wanted at the price I needed.
Service was quicker than the given time! Tyler was informative and his friendly, professional demeanor gave me peace of mind! My technician provided thorough, clear information about what was being done to my vehicle!
The calm atmosphere in the sales area made looking and buying stress free. Logan was my sales person. I appreciated his polite and respectful sales approach.
Nathan and crew went above and beyond to make my car buying experience as stress-free as possible. They searched for the vehicle I wanted and made it happen. Thanks again, Everyone!
Very difficult to get my vehicle tilted in my home state of Iowa. Still no title and registration in Iowa after three weeks.
Very professional maintenance staff. The job was done quickly. They also gave us a timeline of next maintenance needs so we could plan. A great experience overall.
Tyler greeted me by my first name which made me feel very comfortable from the beginning. He was very thorough and answered any questions I had. I was given updates throughout my servicing and enjoy coming here to service my Tiguan.
Nathan our sales rep was great, professional and knowledgeable. Buying the car was made easy!
Did a great job diagnosing and repairing the error message and communication was also great. Adding a wash and vacuum was a nice touch
Love my new Q3 and appreciate the staff at Audi Eau Claire. Thanks again to the team, and I'd highly recommend the dealership. I'm going on 10+ years owning VW's or Audi and look forward to many more.
Great dealership and staff. I always bring my vehicle here and wouldn't trust anyone else to work on it.
Everyone is always courteous and the waiting area is very clean. I appreciate access to the WiFi.
Excellent dealership. Logan was very wholistic and helpful. Clean facilities accommodated all my needs. Availability of vehicle was a primary concern.
We had a wonderful experience from test drive to driving away with our new Atlas Cross Sport!
The Eau Claire Volkswagen dealership was very clean and organized. The staff was friendly and willing to help we were immediately addressed and our concerns heard right away and we were able to find a vehicle that suited us and was beautiful.
Everyone at the dealership was very nice. I'm happy with my vehicle, thanks much!
Service was completed on time, they also had a vehicle ready for me to use while my service work was being done. Thank you
I really did like how the whole process went though, it was perfect and will recommend the place to anyone.
Everyone at the dealership was very nice. I'm happy with my vehicle, thanks much!
I had a great Experience! Staff were super friendly and patient with me while picking out my first vehicle!
Great experience. Car was priced well, everyone was friendly and helpful: There was no pressure to buy. Very satisfied!
This is now the second time that after having the wheels/tires swapped one of the black plastic wheel nut covers has come off due to not being pressed on all the way. I bought spares of them after it happened last year, so now I get to put another new one on (no hard task) and then also checked all four wheels and found that most of them had not been pushed on all the way. I should NOT have to be doing this. This is what I pay you for. You should know who did the work on ... Read More DealerRater - Apr 15, 2025
It took a long time to get the work started. 3 weeks without a vehicle.
Tyler was great to work with and kept me informed along the way. Scheduling was easy and my vehicle was ready sooner than expected. Will bring back my VW for future needs.
Please write down 15 things about the dealership that you enjoyed on your visit today
Excellent customer service by Tyler and the service technician. The service technicians video was informative and an added bonus.
They are very easy to work with and I feel they guide me the right way!
very happy with the sales team, Logan and Drew were excellent...very excited to join the VW family
Very friendly and helpful. Easy to work with and professional. No pressure and explained everything.
Jackson was super easy to work with. I highly recommend Jackson and the entire Volkswagen team.
Logan is excellent to work with…very easy and straight forward financing too! Overall great experience.
Great buying experience with Nathan. He came with for the test drive and showed me all the cool specs of the car I was interested in. Even the finance guy helped us pick a package for financing that fit our needs without being pushy. Was very happy with our purchase and made the right decision to drive an hour away to eau Claire.
Jackson was a pleasure to work with and everything went smooth and easy. I would highly recommend the team and Volkswagen of Eau Claire.
Wonderful, loved the smile on Tyler's face. Extremely welcoming and knowledgeable. I was very happy with my experience, explained everything that was done to my car.
We always appreciate the friendly atmosphere and quality service we receive on every visit to Ken Vance VW!
Excellent experience with Tyler and the service department team at Volkswagen of Eau Claire. Extremely knowledgeable and honest. I've been bringing my vehicles here for years and will never go anywhere else. Highly recommend!
Excellent service Nathan and Pat were very patient. Very knowledgeable took their time explaining everything. And got me a better rate and payment than my bank was going to give me will definitely shop there again. I love Volkswagens.
They were courteous, friendly,answered all our questions, and were patient. They explained all the features very well.
The dealer had good customer service and got my car back to me fast and explained was was going on.
I was very pleased with my experience. Everyone was friendly and helpful. I would buy a vehicle here again.
Jackson is a great salesman! A true asset to your team! Didn’t expect to buy a great car that same day but I’m glad I did! Thank you Jackson!
Pleasant to work with and answered all my questions. He did not try to use “high pressure” techniques.
great job team Audi of EC! I was called in and they were able to help me on a short notice. my service experience was great thank you!
Tyler did an exceptional job communicating with me and assuring me that everything will be taken care of in a timely manner. My car is my office. He set me up with a car to use for the day so that I could make my way through the day! Nice work!
Always the BEST in service and smiles from this team at VW of EC. We have bought 3 cars here and wouldn't think of service anywhere else! Thanks to Jon, Mary, Cody, Tyler and all the great staff. Will refer family and friends.
Tyler is a world class act! Wouldn't take my car anywhere else. Great customer service.
Tyler was a pleasure to work with! He’s very conscientious and really cares about the customer. He can be my service rep anytime!
Very professional sales team. Great communication. I appreciated the delivery service option. Good experience I
Very welcoming and helpful salesman Nathan super person and Drew was a great manager. Thanks
Everyone I worked with was knowledgeable and friendly, especially Hunter and Tyler. I am very satisfied with my experience.
I still have break squeaking issues after having my car serviced. . But everyone was nice.great job! We sure enjoyed the Audi we were loaned.
Once again, the service staff has delivered an excellent experience for us and our vehicle. Jon Whitman, Tyler and Technician Joel gave us the quality customer service we have always had at this facility. We will gladly refer our friends and family. Five stars all around!
I had a great experience at Volkswagen of Eau Claire. Logan Neid was very helpful and responsive to all my questions and made me feel comfortable to buy my new vehicle without ever seeing it in person. I am very happy with my purchase and the dealership was responsive, fair, and always helpful.
Mathew Garapic Got Me A Great Deal I Would Recommend This Dealership To Anyone Looking For A Car
Wyatt was extremely helpful throughout the entire process. Quick, easy and smooth. The dealer kept to their word about my trade and didn’t push too hard on all the extras, which I appreciated!!
The service here is ALWAYS great. I have been a customer for over 20 years and I cannot recommend a better dealer and service department. Even when I moved out of the area for several years, I still called them for advice and they were wonderful. Highly recommend this team and dealership.
Tyler is very knowledgeable, friendly and easy to work with. Highly recommended to any family and friends
The knowledgeable staff worked diligently to find the exact vehicle we were seeking in a timely manner. Logan is extremely well versed in the audi line, and had us try different models to fine tune our choice.
Great experience overall with Tyler in service. I have had issues on 2 VWs I own and Tyler has helped greatly