Customer Testimonials
Great experience all around!!! Logan was Awesome!!!! I do though feel I got talked/a little pressured into the service maintenance plan from financing rep that added an additional amount to my lease payment.
Everyone was super helpful and friendly. One of the sales people even came & explained about filters that needed replacing ( the service advisor was busy with another customer). They didn’t want me to wait any longer than necessary.
Excellent service start to finish. Will definitely be going back in the future for our next vehicle.
Good experience, they fixed my window problem and did an oil change. No complaints. Thank you
Everyone was nice. Also the lady was very nice and stayed late to check out after I got done with work.
As always the Crew here is professional, knowledgeable, and easy to work with. From parts to sales to service group of great people that work here highly recommend.
Great service and great location! Tyler was very informational. I appreciated the email and text messages updates.
They did a great job at diagnosing my vehicle. They were also very informative. I appreciated the loaner vehicle that was as nice as my vehicle that I brought in. Thanks guys!!!!
It is always a pleasant experience at VW in Eau Claire . They are very accommodating to busy lifestyles.
The work on my pickup was performed in a timely fashion, with good follow-up. No complaints on my part.
Nathan and Jackson were responsive to my wants as I traded my Tiguan. The process was very easy.
I always feel confident in the service I ( and my car) receive !:) I love the maintenance videos and any questions I have are always answered! Also love the new black walls in waiting area! 😁
I always appreciate Jon Whitman's friendliness & attentiveness to any concerns I might be having regarding our 2016 Passat! Good guy!! Also, I'm grateful to Mary, the tech, for her very diligent labor servicing our Passat! Finally, I always enjoy the peace & quiet over coffee in waiting room!!
Nanthan did an excellent job of taking care of us and explaining everything about the car.
Hunter was flexible with connecting and a pleasure to work with. Vehicle was ready for me when I arrived to test drive and they were able to answer all my questions quickly and efficiently.
Our salesman did a great job. Even though they were working short, he never made us feel like we weren't his main priority. He answered all our questions, explained all the car features, and took the time to help my wife set up the dashboard. We haven't bought a new car in quite a few years, it was a great experience.
As always, a great experience with Audi service. Staff is friendly and knowledgeable. I asked for and received a nice loaner vehicle, a clean nearly new Q5. Excellent feedback from Mary the technician. I love the video report.from the tech.
Service was fast and performed correctly. Waiting area was clean, quiet and comfortable. No complaints.
everything went well as to what I ask to be completed...and done quicker than expected
Timely service began and ended as promised. Explanations clear and concise. Detailing was an added bonus
The entire Experience was excellent. The sales agent did a great job during the entire sales process.
Service was prompt, professional and completed quicker than expected. All questions were answered and it was less than expected.
Hunter was awesome. He didn't pressure us to make a decision or look out of our price range. When we did decide to purchase, he made the entire process as smooth as possible, all the whole staying over an hour beyond closing to help us. All in all a great experience.
Nathan and Drew and the other people that helped me were very professional. They are very nice and understanding. I would buy another very from them again. 5 stars plus
There is not a time where Tyler has not gone above and beyond along with the service department in providing excellent customer service and an excellent experience every single time that I go to the dealership. I am extremely happy and satisfied with the service that I receive every single time and there hasn’t been one time that I have been not satisfied when going to Audi of Eau Claire. Tyler reaches out periodically to make sure that everything is running smoothly and updates Me and genuinely cares about my visits every single time that I go to the ...
Logan took great care of me making sure I understood everything in the process. James took care of the paper work and completed the very positive experience!
Logan N was amazing to work with! He was patient, kind, knowledgeable when purchasing my 20204 Taos! He went above and beyond to make sure I had everything I needed done to drive the vehicle off the lot and into my garage!
The dealership was great and did everything they were supposed to on time Tyler, however did not send a car to come get me like he was supposed to despite the conversation we had to begin with about me and between phone companies and unable to receive calls and he said he would just send a car to come get me but failed to do so and so I waited three hours longer than I needed to And pretty much my day wasted My whole day For a job that was supposed to take 2 to 3 hours
I was on a road trip from MN to IL and had an engine light come on and my car was running rough. I stopped at Eau Claire VW and they hooked it up and found the problem. They had the part in stock and were able to make the repair even though it was pushing up towards closing time. Jonathan and Cody were awesome and got me back on the road ASAP. Thank you!
Very friendly, on time. Kept me notified on how it was going through out the service.
Cody made the test driving a buying process so simple! For someone that hates car buying, Cody made it enjoyable!
Logan was very helpful. Professional and thorough. No pressure sales. He is very highly recommended!!
Great helpful and supportive dealership. Though I have to drive a hour and a half, it’s so worth it. Thanks
So far my car has been in great shape thanks to their service. I feel confident they don't do things that are unnecessary and they've done good work overall from entrance to exit.
nice service dude, guy was super duper nice. I mean really, really, really, really, really, nice
Nathan was the best! Thank you! He was very kind, accommodating, and knowledgeable. Highly recommend you talk to Nathan.
Great service.. very professional…took really good care of me… and my car was washed and interior cleaned!
I am very pleased with my new van. Nathan Trapp was great and very helpful. Thank you for everything. Again thank you Nathan you were great.
the communication between service manager and customer has improved considerably since we could "text".Big improvement
Loved the service. Manager did an amazing job squeezing me in before a warranty expiration and trip.
Cody Seng was patient and very Professional. Would recommend him to any prospective buyer. Thank You for the Great Transaction
The entire process was a positive experience. Cody was amazing to work with. He answered all of my questions and I didn't feel pressured at any time. I have even gotten follow up calls to check in. Best buying experience I have ever had.
I was well pleased with the courteous response in my purchase of the 2012 Mercedes Benz E 350
Very professional and helpful. The staff were all very friendly and willing to answer questions.
Cody was great; he worked hard to get the best deal for me. He even delivered the vehicle to my home.
This team is always so amazing. Attention to Detail and product knowledge makes them second to none.
Great flexibility working with my schedule and travel needs using the loaner. Thank you! Always appreciate the level of service and care from the staff. Tyler has been amazing on each of my visits - for ANY reason! Only disappointed the my gas tank was not filled to the original level as requested that I do with the loaner.
Hunter Hoversholm was a pleasure to work with. The sale process was very smooth and I couldn't be happier with the vehicle I purchased.
They oner what they say. Have taken care of both vehicles we have purchased in the last 2 years.
Good service. Always very helpful in finding and fixing any problems that I have with my Audi
Ken Vance Service has been nothing but stellar. My car on the other hand, nothing but issues. Bought a 2022 Jetta brand new. By 33,000 miles needed major engine work and was out of commission for a month. Now, just got a brand new steering column this week because of wiring issues (about 2 months later.) That being said, Ken Vance Service had a rental for me the whole time my vehicle was in service for the engine and had my steering wheel diagnosed AND changed within 2 1/2 hours in one appointment. So, while I'm not the happiest in my vehicle, the service ...
Excellent service as usual. I know I can count on the team getting the job done right.
Thrilled with the prompt and detailed service provided. I especially liked the video explaining the service completed. Thank you again!
Always a pleasure taking my car in for service. Tyler and Jonathan are top notch and take care of any issue.
Great service was just disappointed I did not receive the car wash and vacuum my daughter received for same recall appointment.
Fantastic service. Had an emergency with my daughter’s car & no one could fit me in or even wanted to fix it.
These folks are awesome. I had to come in late due to when my wife got off work and they were willing to put in the effort and make sure I drove off the lot the same night. Not once did I feel pressured to make a sale, and I wasn't hounded every day after my initial interest in one of their vehicles. We will be coming back to these fine people when we need our next vehicle!
Just do a brief description of the problem and things were handled quickly and efficiently. The whole service Department is a pleasure to work with. The Sales Department is efficient, Knowledgeable and, Very Pleasant to work with. Thank You for everyone's hard work .
The service was excellent! You kept me informed all the way. The video was fun to watch!
The dealership salesman was courteous and friendly in providing information concerning the purchase of the 2012 Mercedes Benz E 350.
Logan was the absolute best to work with. Super personable and made the process so simple and quick.
Thank You! With a couple of appointments Tyler toke care of what myself & my Chevrolet Trax.
Efficient service and courteous staff. Information and video was provided to explain any concerns with the vehicle.
The Dealership was very courteous and friendly in conducting the sale of the vehicle I purchased from the dealership. I was well pleased in purchasing the 2012 Mercedes Benz E 350 4 MATIC.
I really enjoyed my experience at this dealership. The staff was great and courteous. I haven't been car shopping for several years and this was a great experience from beginning to driving off the lot with my new vehicle. Thank You.
Pleasant and accommodating. Service done in a timely fashion Absolutrly no complaints. Would definitely not hesitate to recommend.
Nathan Trapp was great to work with. He was very helpful with the purchase of a different vehicle for us. I would definitely recommend working with him.
I like using the night drop off. My car was ready early and communication wasvery good!
Jon was great… clearly conveyed what repairs my Jetta needed while providing timely updates. A terrific experience. See you in 10,000!
The service department did a great job with my car and kept me informed every step of the way. Such a great group to work with.
The dealership is very professional people are all friendly and helpful. And they also look professional.
Always there for us and are very trying to please. Can’t say enough good.
It was very good. Everything done in a timely manner. The people there are always friendly.
Excellent experience and customer service. Both Hunter and Drew went above expectations. I'm thrilled with my new Mercedes! The two gentlemen who delivered it to my door in Blaine MN were outstanding.
I had a great experience with the knowledgeable staff. They made my car buying experience fantastic. I highly recommend them!
Exactly how buying a car should be. Very happy with everyone we met and smooth transaction.
Tyler delivered exceptional customer service as he always does every time I’m in for service
Phenomenal service and care! Will always take my vehicles to Volkswagen / Audi of Eau Claire for my service and maintenance needs! Thank you so much!
good service ,took a while longer than I had expected but did good work and thorough inspection,.tyler was very courteous
Very good. Very courteous I had a issue with engine light and they fixe d it
Went with no intentions of buying a brand new vehicle for at least a year or so but with the expertise of the salesperson Cody Seng at the Eau Claire Dealership we decided to take advantage of the great deal. We can’t say enough good things about Cody Seng he is one awesome salesperson.
The experience is always excellent so I keep coming back. Always respectful and the staff are very knowledgeable.
Very polite, kept us informed, a pleasure to do business with. Looking forward to our next visit.
Cody was great to work with- appreciate his honesty. Would work with him again future
It was a great experience. I worked with Cody. I would recommend him for a sale.
They worked hard and quick to get both my boyfriend and I new cars! Stayed late too!
Mr. Send was great! Very personable, amd no pressure sales. We stopped in late afternoon on a Friday and he was able to get everything done so I could drive my new vw home. The vw wasn't on my radar or cars to try out but I'm sure happy I did!
Nathan was awesome to work with and I appreciate his timeliness. Was impressed by the cleanliness of the dealership
They were very easy to work with. Got me in the car I wanted quickly. Would definitely purchase from again!
Excellent service. Quick and hassle free buy. Was able to work with me to reach desired payment.
They very good to deal with. Helpful, patient, took the time to bring us around to find the right car
All of the staff there were super pleasant and quite helpful. Would definitely do my future shopping with those workers.
Very friendly, personable guy. He knows his job well and goes above and beyond to make things right.
Quick purchase. Treated well. Very satisfied with car and process. Hunter is a good salesman.